Terms and Conditions for explains.app

Last Updated: January 4, 2026

Welcome to explains.app!

These Terms of Service ("Terms") govern your use of the explains.app website at https://explains.app ("Website") and the AI-powered document analysis services provided by explains.app ("Services"). By using our Website and Services, you agree to these Terms.

1. Description of explains.app

explains.app is an AI-powered platform that helps users understand complex documents. Our Services include:
• Document upload and storage
• AI-generated explanations of document content
• Highlighting and annotation features
• Personal glossary management
• Document export capabilities

2. Account Registration

To use our Services, you must create an account. You agree to:
• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3. Subscription and Payments

3.1 Subscription Plans
We offer various subscription plans with different features and usage limits. Details of each plan are available on our pricing page.

3.2 Payment Processing
Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.

3.3 Refund Policy
We offer a full refund within 7 days of your initial purchase if you are not satisfied with our Services. To request a refund, please contact us at support@explains.app.

3.4 Cancellation
You may cancel your subscription at any time. Upon cancellation, you will retain access to your subscription features until the end of your current billing period.

4. Acceptable Use

You agree NOT to:
• Upload illegal, harmful, or copyrighted content without permission
• Use the Services to violate any laws or regulations
• Attempt to reverse engineer or exploit our systems
• Share your account credentials with others
• Use automated systems to access the Services without permission
• Upload malicious files or content

5. Intellectual Property

5.1 Your Content
You retain ownership of all documents and content you upload. By uploading content, you grant us a limited license to process it for providing our Services.

5.2 Our Services
The explains.app platform, including its design, features, and AI technology, is owned by us and protected by intellectual property laws.

5.3 AI-Generated Content
Explanations and analyses generated by our AI are provided for informational purposes. You may use them freely, but we do not guarantee their accuracy or completeness.

6. User Data and Privacy

We collect and store user data, including name, email, payment information, and uploaded documents, as necessary to provide our Services. For details on how we handle your data, please refer to our Privacy Policy at https://explains.app/privacy-policy.

7. Non-Personal Data Collection

We use web cookies and similar technologies to collect non-personal data for the purpose of improving our Services and user experience.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may:
• Perform scheduled maintenance
• Update or modify the Services
• Temporarily suspend access for technical reasons

9. Limitation of Liability

To the maximum extent permitted by law:
• Our Services are provided "as is" without warranties
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the past 12 months
• We do not guarantee the accuracy of AI-generated explanations

10. Termination

We may suspend or terminate your account if you:
• Violate these Terms
• Engage in fraudulent activity
• Fail to pay subscription fees
• Use the Services in a way that harms others

11. Governing Law

These Terms are governed by the laws of Romania. Any disputes shall be resolved in the courts of Romania.

12. Updates to the Terms

We may update these Terms from time to time. Users will be notified of significant changes via email. Continued use of the Services after changes constitutes acceptance of the new Terms.

13. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Email: support@explains.app

Thank you for using explains.app!