Privacy Policy for explains.app

Last Updated: January 4, 2026

Thank you for visiting explains.app ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://explains.app (the "Website") and our AI-powered document analysis services (the "Services").

By accessing or using the Website and Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website or Services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and communicate with you effectively.
Email: We collect your email address for account creation, authentication, sending important service updates, and communication regarding your subscription.
Payment Information: We collect payment details to process your subscription orders securely. However, we do not store your payment information on our servers. Payments are processed by Stripe, a trusted third-party payment processor.

1.2 User-Uploaded Content

Documents: We collect and store documents (PDFs) that you upload for analysis. These documents are securely stored and processed to provide our AI-powered explanation services.
Annotations: We store your highlights, comments, and custom glossary terms associated with your documents.

1.3 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• Account Management: Creating and managing your user account.
• Service Delivery: Processing and analyzing your uploaded documents using AI technology to provide explanations and insights.
• Subscription Processing: Managing your subscription, processing payments, and providing customer support.
• Service Improvement: Analyzing usage patterns to improve our AI models and user experience.
• Communication: Sending service updates, security alerts, and support messages.

3. AI Processing and Third-Party Services

To provide our document analysis services, we use the following third-party AI providers:

• OpenAI: For generating document explanations and text analysis.
• Google Gemini: For OCR (Optical Character Recognition) processing of scanned documents.

Your document content is sent to these providers solely for processing purposes. We do not share your personal identification information with these providers.

4. Data Sharing

We do not sell, trade, or rent your personal information to others. We only share your data with:

• Payment Processors: Stripe, for secure payment processing.
• AI Service Providers: OpenAI and Google, for document analysis (document content only, not personal information).
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud storage with Supabase
• Row-level security for database access
• Regular security audits and updates

6. Data Retention

• Account Data: Retained as long as your account is active.
• Documents: Retained until you delete them or close your account.
• Payment Records: Retained as required by tax and financial regulations.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your documents and annotations
• Opt-out of marketing communications

8. Children's Privacy

Explains is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.

9. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we will notify you via email about significant changes.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your data, you can contact us at:

Email: support@explains.app

For all other inquiries, please visit our Contact Support page on the Website.

By using explains.app, you consent to the terms of this Privacy Policy.